Contact support
Please use the inquiry form on our Contact page to reach us.
Before contacting support
- Confirm the app is updated through Google Play.
- Describe the screen and action that caused the issue.
- Include a screenshot when possible, but remove sensitive customer or payroll information.
- Create a backup before clearing app data or uninstalling.
Subscription help
Purchases, cancellations and payment methods are managed through Google Play. In the app, use Restore Purchase when a valid subscription is not recognized.
Backup help
The user must open a writable subfolder in the Android system folder picker. Some storage providers do not allow choosing their top-level root. Create or open a subfolder, then choose “Use this folder.”
Data deletion requests
Most app data is stored on the user's device and can be deleted in the app or through Android app-storage settings. For support records held by us, use the inquiry form on our Contact page.